VODAFONE home broadband
Intelligent home broadband management.
vodafone home broadband
Intelligent home broadband management.
overview
Background
I have been working in-house at Vodafone within their 'Home app' team as a Senior Product Designer since April 2024, helping to successfully deliver new product features and updates to market whilst also exploring the future of 'Home'.
Vodafone's award winning Home Broadband app allows its users to easily manage and control their home broadband, from setting up their router to smart features such as checking who's at home or managing your energy consumption.
I have been working in-house at Vodafone within their 'Home app' team as a Senior Product Designer since April 2024, helping to successfully deliver new product features and updates to market whilst also exploring the future of 'Home'.
Vodafone's award winning Home Broadband app allows its users to easily manage and control their home broadband, from setting up their router to smart features such as checking who's at home or managing your energy consumption.
Home broadband app core experience
Home broadband app core experience
Home broadband app core experience
The Home app is a platform that delivers new services to customers' homes with a zero-touch experience.
The Home app is a platform that delivers new services to customers' homes with a zero-touch experience.
The Home app is a platform that delivers new services to customers' homes with a zero-touch experience.
Easy setup
Simple onboarding with minimal steps and zero-touch hardware setup.
Adding extenders
One-step onboarding for extenders.
Simple sharing
Wi-Fi management and Wi-Fi sharing with family and guests.
Smart controls
Dashboard view for real-time network status.
Smart controls
Network assistant provides zero-touch fixes for offline routers, weak signals, and Wi-Fi management
My devices
Control the devices connected to your network.
Smart controls
Network assistant provides zero-touch fixes for offline routers, weak signals,
Router set up
Simple onboarding
The Home Broadband app provides seamless router set-up and service activation, with a few simple steps to get you up and running.
Zero touch experience
Zero touch experience
The app guides users through a step by step onboarding process to get their router online and paired with the app, providing multiple fall back solutions to ensure that all users can get online.
wifi management
Control your home connectivity
The Vodafone app has been designed to provide users with a clear overview of their home connectivity, with management tools at your fingertips.
Dashboard
Dashboard
The Network Connectivity Arch on the dashboard gives users an overview of the status of their connection, with simple actions if there is an issue to resolve.
Dashboard tiles
Dashboard tiles
From the dashboard, users are given an overview of the different features provided through their broadband. These tiles offer the ability to enable smart modes, for prioritising devices on their network, or the ability to easily view the devices which are currently connected in their home.
Future Vision
Flawless home connectivity
Vodafone's vision is to ensure your family's internet experience is seamless, secure, and stress-free.
Beyond great broadband, Vodafone Home aims to offer a range of new services. Such as a Smart Motion Sensing service that allows you to see activity at home with a passive WiFi solution. Know when your family arrives home with a new ‘Who’s Home’ feature and automate your home with connected devices like lighting, heating and more.
future vision
Eco Mode
Eco mode enables users to reduce their energy consumption within the home, providing the tools to monitor internet usage, set usage schedules and to view the impact of these changes.
The WiFi Scheduler allows you to easily set schedules and manage your WiFi connectivity, helping you save energy.
The WiFi Scheduler allows you to easily set schedules and manage your WiFi connectivity, helping you save energy.
Eco mode has a full energy-saving mode, whether the WiFi is turned off or operating at a low frequency with the WiFi on.
Eco mode has a full energy-saving mode, whether the WiFi is turned off or operating at a low frequency with the WiFi on.
Dashboard view provides an overview at your upcoming schedules and allows you to access the Eco Mode page.
Dashboard view provides an overview at your upcoming schedules and allows you to access the Eco Mode page.
Manage your schedules
From the dashboard users can create custom schedules in the week, when they would like to reduce the frequency of their router or turn their WiFi off completely to save energy.
From the dashboard users can create custom schedules in the week, when they would like to reduce the frequency of their router or turn their WiFi off completely to save energy.
Set a saving goal
Enable users to set an energy saving goal to work towards, with the ability see the impact of these savings over time.
Enable users to set an energy saving goal to work towards, with the ability see the impact of these savings over time.
Energy saving insights
Energy saving insights
Once users have set an energy saving goal, we have then explored how these metrics are made accessible, and how to best communicate their savings in a way that feels tangible.
User testing and feedback
User testing and feedback
We carried out 60 minute moderated user testing interview sessions with 8 participants living in the UK. Participants would be unfamiliar with Eco Mode, so they were first shown a proposition statement giving a high-level description of Eco Mode.
They were then shown a prototype of Eco Mode user journeys, including setting up a Schedule, showing different Home app dashboard states and Energy Insights.
future vision
Who's home
This new feature uses intelligent device recognition to notify households when a member has arrived or left home.
Within the who's home page users can choose to create a profile for each member of the household, they will then be able to have an overview of when household members are at home, helping to achieve the vision of a smarter and more connected household.
Dashboard tile
On the home dashboard users can see at a glance who is currently at home, with a profile for each household member.
future vision
Unity design system
Unity is the new design system being used across Vodafone's latest products and services. Through Unity, we seek to enhance the user experience and maintain consistency across the Home products. We have been working to completely redesign the Ultra Hub App to align with the upcoming innovative products like Smart Wi-Fi Backup and Smart Motion Sensing.
Let's get connected
Let's get connected
Let's get connected
Router set up
Simple onboarding
The Home Broadband app provides seamless router set-up and service activation, with a few simple steps to get you up and running.
Zero touch experience
The app guides users through a step by step onboarding process to get their router online and paired with the app, providing multiple fall back solutions to ensure that all users can get online.
wifi management
Control your home connectivity
The Vodafone app has been designed to provide users with a clear overview of their home connectivity, with management tools at your fingertips.
Dashboard
The Network Connectivity Arch on the dashboard gives users an overview of the status of their connection, with simple actions if there is an issue to resolve.
Dashboard tiles
From the dashboard, users are given an overview of the different features provided through their broadband. These tiles offer the ability to enable smart modes, for prioritising devices on their network, or the ability to easily view the devices which are currently connected in their home.
Future Vision
Flawless home connectivity
Vodafone's vision is to ensure your family's internet experience is seamless, secure, and stress-free.
Beyond great broadband, Vodafone Home aims to offer a range of new services. Such as a Smart Motion Sensing service that allows you to see activity at home with a passive WiFi solution. Know when your family arrives home with a new ‘Who’s Home’ feature and automate your home with connected devices like lighting, heating and more.
future vision
Eco Mode
Eco mode enables users to reduce their energy consumption within the home, providing the tools to monitor internet usage, set usage schedules and to view the impact of these changes.
The WiFi Scheduler allows you to easily set schedules and manage your WiFi connectivity, helping you save energy.
Eco mode has a full energy-saving mode, whether the WiFi is turned off or operating at a low frequency with the WiFi on.
Dashboard view provides an overview at your upcoming schedules and allows you to access the Eco Mode page.
Manage your schedules
From the dashboard users can create custom schedules in the week, when they would like to reduce the frequency of their router or turn their WiFi off completely to save energy.
Set a saving goal
Enable users to set an energy saving goal to work towards, with the ability see the impact of these savings over time.
Energy saving insights
Once users have set an energy saving goal, we have then explored how these metrics are made accessible, and how to best communicate their savings in a way that feels tangible.
User testing and feedback
We carried out 60 minute moderated user testing interview sessions with 8 participants living in the UK. Participants would be unfamiliar with Eco Mode, so they were first shown a proposition statement giving a high-level description of Eco Mode.
They were then shown a prototype of Eco Mode user journeys, including setting up a Schedule, showing different Home app dashboard states and Energy Insights.
future vision
Who's home
This new feature uses intelligent device recognition to notify households when a member has arrived or left home.
Within the who's home page users can choose to create a profile for each member of the household, they will then be able to have an overview of when household members are at home, helping to achieve the vision of a smarter and more connected household.
Dashboard tile
On the home dashboard users can see at a glance who is currently at home, with a profile for each household member.
future vision
Unity design system
Unity is the new design system being used across Vodafone's latest products and services. Through Unity, we seek to enhance the user experience and maintain consistency across the Home products. We have been working to completely redesign the Ultra Hub App to align with the upcoming innovative products like Smart Wi-Fi Backup and Smart Motion Sensing.
